Tag Archives: San Francisco

Increased Support Hours for Narrative’s Customers

What a whirlwind month it has been for the Narrative Support team. Great things are happening at Narrative so quickly, it can be hard to catch up sometimes!

IF YOU’VE NOT HEARD, NARRATIVE HAS OPENED A NEW OFFICE IN SAN FRANCISCO!

Over the past month, we’ve been busy setting up our new office in San Francisco and in the short few weeks that we’ve been there, the response to Narrative has been incredible! To make our Narrative presence even more known in San Francisco, we have also been attending some local meetups to share what the Narrative experience is all about. The feedback we received so far has been amazing. Everyone loved it! Even when we were in the wine country of Napa Valley over a weekend, we had a barista ask, “ What is that White Clip you guys are wearing?” It’s been incredible and we know this is just the start for Narrative in San Francisco. We are humbled by it all. Everyone here at Narrative are really excited to see the “Narrative Effect” in San Francisco over the coming months.

This is also all incredibly exciting for us at Narrative Support! Besides having expanded to San Francisco, we now also have a support member over in Shanghai to help us with the different time zones.

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The expansion of the Narrative Support team to San Francisco and Shanghai means increased support hours for our customers – from 9 hours / day to 18 hours a day. Increased support hours means faster response time especially for our American and Asian-based customers (YAY!)

This is such a milestone for us. We are constantly seeking to improve our service to all our customers  – be it a faster response time or better answers. (Check out our revamped Narrative Support Centre – with a new order status page and new video tutorials!)

MEET MARIA DURKEE

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She is our first employee at Narrative’s US office, how exciting! She is based in our San Francisco office and is joining our awesome Support Team.

Over the past month, we’ve been working hard on getting her acquainted with Narrative – teaching her everything there is to know about our product – the Clip, the Uploader, the backend and our awesome Narrative App! And of course, everything in regards to how we work in Support. We believe in equipping our Support Team with the best knowledge possible at all times because knowledge is power. By understanding Narrative inside out, we will be best equipped to help our customers at any time.

We are incredibly happy to have her on the team and to help us establish our presence in San Francisco.

2 minutes with Maria

1) Tell me more about yourself 

I am from Phoenix, Arizona. Growing up in Arizona, I developed a great appreciation for sunshine, pools, and air conditioning. My idea of fun includes, drinking delicious coffee, going out for an afternoon hike and exploring new cities while taking lots of pictures along the way!

2) Your previous work experiences and what did you learn from there? 

Some of my previous work experience includes: internships, fundraising, and community support.

While working as a intern at MF Productions, I co-coordinated an event called “Energy for Tomorrow” at Stanford University. Assisting the event taught me a great deal about the importance of details. The smallest tasks are just as important as the big ones!

As a student fundraiser at Northern Arizona University, my communication skills were put to the test. I learned that relating to individuals on a humanistic level can significantly impact their willingness to give you a donation.

Working in community support at Wrapp, I learned that loyal happy users are one of the most important (if not the most important) drivers in a company.

3) Why did you join Narrative?

I was initially interested in joining Narrative because of the stellar idea. While the idea of “letting a camera capture your life as it happens” is incredibly cool, it was actually the people at Narrative who attracted me to the company even more.

After having three interviews with three different managers in the company, I was sold. I truly believe in a good product but I also truly believe in great people behind a product. For me, working with talented people who will be my biggest support system is more than I can ask for. I feel very happy and lucky to say, I have found that at Narrative.

4) What do you hope to bring to Narrative? 

As one of the newest members of the Narrative team, I hope to bring forth a job well done! Most importantly however, I want to make an impact by establishing genuine relationships with my colleagues and keeping the positive work spirit alive. I would also love to explore my passion for interpersonal relations by being a voice for Narrative at various events in the future.

 

What do you hope to see in Narrative Support? Ping us at @Narrativehelp or drop us an email at support@getnarrative.com. To learn how to connect with Narrative Support, check this article out.

Meet Narrative in San Francisco!

Meet Narrative in San Francisco!

Two members of the team, Niclas and Christoffer, will be in San Francisco this week to represent Narrative at the Quantified Self 2013 Global Conference.

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The Quantified Self (QS) Global Conference in San Francisco is the biggest gathering of quantified self-trackers and toolmakers from all over the world and this year will mark the fifth year of this event. This is the most ideal place to gather, inspires, collaborate on new ideas and discuss the future of the Quantified Self movement and we are really excited to be part of this huge movement and this prestigious event.

We can’t wait to meet everyone at this event and to draw inspiration from all of you, so say hi to us if you are here! (Side benefit: You will get to see a preview of our Narrative Clip! ) This event will take place on 10-11th October 2013.

Too late to purchase the tickets to this event? Niclas and Christoffer will be in San Francisco till the end of this week, so ping them at @niclasj and @Lejdborg and you might get to catch them before they come back to Sweden. Also, look out for our Narrative Clip Cameras out in the wild in San Francisco!

Find out more about Quantified Self 2013 Global Conference

So San Francisco!

Busy week

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Monday

Arriving to the hostel (USA Hostels) we were tired and hungry and conveniently, iThai was just across the street. That’s right, we had noodles in an Apple-inspired thairestaurant.
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So we’re sitting there eating “Pod Thai”when Gordon Bell calls. Good job Amanda! You just earned 10points to your Fool’s Travelcard! I totally forgot that we rescheduled the interview to one day earlier. I wanted to hit myself in the head with the Go Pro. But Gordon was really nice about it and the moment we stepped in to his apartment I forgot all about my stupidity.

He’s got a pretty neat view that Mr. Bell. In every city we’ve been to and at almost every interview we’ve done his name have come up so it was an honor to finally meet him in person. Interesting facts: Gordon hates paper. He and his friend Jim Gemmel turned it into a project to digitalize every pice of document in Gordon’s possession. Quite some project!

Tuesday

Brian Kerr

The guy lived a life with low self-esteem and bad health. But when his beloved grandma (whom he was very close to) past away he came to a turning point and decided it was time to do something. So he started tracking bits of his day-to-day life in a regular notebook. Thanks to the logging he saw how different things effected him and was able to experiment his way to a healthier lifestyle. I admire the discipline and strength it must take to make that kind of change.
And it doesn’t have to be more complicated than a pen and a notebook. He has one with him during our interview as well.

Wednesday

Trōv

Took a trip to San Ramon and met the creators behind the fresh started company Trōv. And these guys aren’t just trying to establish a new business, they want to print a new expression. Next time you buy a car you might be asked if you want to “trōv” all the info regarding your purchase. That’s what Scott and Jim are striving towards. And yes this is the same Jim who scanned Gordon Bells paper-life.

They are using the tools of lifelogging to provide a service were you collect all the information about your “physical” fortune (such as your home, cars, art etc) in one place to get a better view and knowledge about them.

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Memolane

We got so inspired when we met Eric and Katie that we decided to create a Memolane for this trip. You can check it out soon, I’ll keep you posted!
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On the way back I bought art from a random dude on the street. He said I could lay a bid on it and I still had money left from London, so I gave him 20£

I think he got the winning deal. But I have a nice painting with a fun story to it – so I’m thinking it was worth it.

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Great hostel btw, breakfast included and bed lights. It’s all about appreciating the small things.
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Thursday

Google-goodies & Facebook fail

We left early and took the Amtrak to Silicon Valley & Google-land. It seriously felt like we should have brought our passports. The area is huge and people are riding google-bikes. So the first meeting was with Thad Starner; google glass developer and master of multitasking!
I’m not joking. This guy is taking notes and googling me while we’re having a conversation – and I didn’t even notes.

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We continued on to the Facebook facilities for an interview with Timeline-creator Steven Young.
Well at least we can say we met him…
…and then security and PR-manager came.

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Friday

Maren Connary

If there is such a thing as Retro-lifeloggers, Maren is certainly one of them. She’s been making scrapbooks since her teens and have a bookshelf filled with aluminum containers that store her entire life. You could say she’s the opposite to Gordon Bell.

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Karen Herzog and Richard Sachs

Karen and Richards daughter Sophia was born with an incurable decease and lived for only 4 years. Through her and her parents lifelog she touched and united people all over the world. Thank you Karen & Richard for inviting us to your home. I’ll bring the Sophia’s story with me always.

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In a previous post I asked if it still counts as lifelogging if your logging someone else’s life. After this day, I would definitely say it does.